HM Revenue and Customs (HMRC) has struck a £175m deal with Quantexa, a British tech firm, to enhance its capabilities through AI technology. The agreement aims to improve HMRC’s efficiency by identifying fraudulent activities and correcting errors more swiftly.
The systems from Quantexa will amalgamate data collected by HMRC with external sources, assisting in the detection of fraud and hidden networks used for masking illegal activities. Additionally, the technology is set to support customer service staff, ensuring a smoother experience for taxpayers.
Despite these advancements, AI decisions will still require human verification. Vishal Marria, Quantexa’s CEO, assured that 'AI cannot operate as a black box' in government environments, asserting that all decisions must be transparent and explainable. The firm is also committed to maintaining the security of HMRC data and ensuring staff working with this technology remain separate from their broader operations.
The appointment of Quantexa aligns with the UK government’s push for ‘digital sovereignty’, aiming to reduce reliance on US-based tech giants like Palantir. This move could potentially mitigate risks associated with foreign tech dominance, particularly in sensitive sectors such as healthcare and tax administration.
