How much control are you willing to give an LLM over your digital life? Lead engineer Andrew Ambrosino of OpenAI’s desktop app is willing to take the personal hit for a better future. His app now has access to his inbox, Slack account and even apps like Notion and Figma.

The product, ChatGPT Work, was recently released and available on the company's lowest subscription tier for $20 a month. It aims to allow white-collar workers to field AI agents that can complete multistep projects autonomously, not just answer questions.

Commercially, this shift is crucial as reaching new professions like accountants or doctors is vital for OpenAI and the industry at large. While labs have been focused on software engineers, vertical-specific competitors are chasing those customers with a model-agnostic approach. Industry analysts see this as one of the major challenges facing OpenAI.

To make AI intuitive, every LLM requires what engineers call a “harness” – the software wrapped around a model that decides what information it sees and which tools it can use. For non-engineers, this means making functionality found in tools like OpenClaw as easy to prompt as asking the model directly.