Meta's independent Oversight Board has criticized the tech giant for lacking due process in account deactivations, citing systemic human rights concerns. The board highlighted that Meta’s two-system approach to account violations – one for strikes and another for permanent bans – is not clearly defined, leading to confusion.

The lack of support for users during these bans was also a major issue. Retired L.A. County firefighter Richard Pauwels lost his personal account without clear reasons or human review. Similarly, PR professional Manomi Jayakody faced false accusations of child sexual exploitation under mysterious circumstances, highlighting the severity of such bans.

Meta’s automated systems often lead to permanent bans for allegations like fraud and child sexual exploitation, causing significant disruption to businesses and individuals. Designer Alex Smola, with a substantial following, found his account disabled overnight without any explanation or appeal process.

The Oversight Board recommended that Meta provide users with clear notifications and an easy-to-use dashboard for reviewing past violations and appeal options. They also suggested transparency about the role of AI in content review to prevent further misunderstandings.