On the job review platform Glassdoor, one faction hates artificial intelligence more than any other. Insurance claims adjusters, who typically complain about “AI-obsessed leaders forcing error-prone AI on them and their clients,” hold the title of the biggest AI haters in the American workforce, with a staggering 98 percent of their posts critical of AI.

Their complaints range from AI’s failure to classify claims correctly, leading to a sudden influx of misclassified claims and the need to clean up the mess, to the implementation of AI-driven chatbots that inadvertently create more work for adjusters. Ahmad Jackson, a former claims adjuster, quit his job at a major insurance company due to these issues, with AI being described as “getting things wrong” and “implementing more work onto the adjusters.”

The profession is experiencing a significant shift, with the Bureau of Labor Statistics predicting a decline of 18,900 claims adjusters in the coming decade. This decline is driven by the rise of AI startups and insurers’ increased use of AI tools to handle claims, from initial reporting to final payouts. While some see AI as a tool to make claims adjusters’ lives easier, critics like Sandy Avina argue that AI hallucinations and errors can lead to incorrect payouts, causing confusion and misinformation.

Claims adjusters, like Geoffrey Conrad, express an “AI fatigue,” feeling exhausted by the amount of AI being forced upon them. Conrad insists that AI should never be given the keys, as it should not be entirely relied upon. The goal should be to use AI as a tool to complement human expertise, not replace it.